Frequently Asked Questions.
We are delighted to offer a gift wrapping service as we know sometimes it’s not practical to buy, wrap and post a gift in time. As you navigate towards the check you will be given the option to add your choice of gift wrap from our selection.
Can this order be sent as a gift with no invoice?
Yes, we send all gifts with a Delivery Note only. Invoices are emailed directly to the person who has purchased the gifts.
Can you delay sending this until a specified date?
If you wish to delay the receipt of your gift(s) please add this detail to the Notes section on the checkout page.
Does my order come with a gift tag?
Yes, when you opt for gift wrap we supply a free, hand-written Zanypig gift tag.
Birthday /Blank Cards
We also offer a selection of birthday cards and blank cards. Please follow the navigation as you head towards the check out and select a card, we will ask you what you would like to write and ensure it is beautifully handwritten.
Deliveries and Returns
Please click here to view our most up to date delivery options and Returns policy.
If the product you are buying requires or already includes batteries we will ensure this is detailed on the product details.
We offer a wide variety of payment methods including Visa, Master card, American Express, Paypal. Google pay and Apple Pay are available if you have this option already set up on your device.
We take great pride in the products we sell and our service. If you feel we have provided a good service or your child loves one of our products we would love to know. If you would like to leave a review please click on the Trustpilot icon on any page of our website.
Some of the items we sell come with a guarantee, if applicable this will be clearly marked within the product details.
With busy lives no one wants to be inundated with lots of emails, therefore we will only use your details to contact you with our latest news and exciting ranges from time to time. We promise not to sell your email to anybody else. If you want to opt out of our communications at any time just email us on [email protected]
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Need Help Or Have A Question?
If you need help or have any questions please call us, we are always happy to help. Please email: [email protected] or call us on 01778 422031
Toy Safety And Age Guidance
All items on zanypig.co.uk comply with EN71 European Toy Safety regulations and if relevant, carry the CE mark.
If an item contains small parts they are not recommended for children under the age of three years and will be marked as such.
We like to give age guidance, but these are recommendations only and should not replace your own judgement. If a toy is targeted at a 10 year old but you have a bright and capable 8 year old it is most probably suitable. We are here to help and love talking about our products so please call or email us with any queries.
We comply fully with WEEE legislation and wherever possible recycle all packaging and waste. We try our best to ensure the packaging we send out to you is fully recyclable and product packaging is usually marked with recycling guidance.
Wherever possible we reuse rather than recycle the packaging our suppliers send to us.
Log in problems
If you are struggling to log in and have already tried resetting your password please email us on [email protected] or call us on 01778 422031
We are always open, but we may not be readily available to answer any queries immediately if we are busy packing and despatching. Please either email or telephone us and we will get back to you as quickly as possible.
We would love to keep you up to date on events, offers, new products and generally on life at Zanypig. Please sign up by entering your email address in the newsletter section at the bottom of the homepage. We promise we will not bombard you and if you change your mind you can easily unsubscribe at the bottom of any email you receive.
If you want to contact us regarding any matter, please feel free to email us on [email protected].