Frequently Asked Questions — Clear, Helpful & Reassuring
This page brings together the most common questions parents, grandparents and gift‑buyers ask us. Everything is grouped into three simple sections so you can quickly find what you need.
If you’re ever unsure, you can always contact us — real people, real support, and a genuine commitment to doing the right thing.
Delivery, Returns & Customer Support
Delivery options, returns, reviews, contact details, opening hours and login issues.
Orders, Gifts & Payments
Gift wrapping, sending as a gift, cards, payment methods, guarantees and batteries.
Safety, Privacy & Website Use
Toy safety, age guidance, recycling, privacy, cookies and our email newsletter.
Orders, Gifts & Payments
Yes. We offer a gift‑wrapping service because we know it’s not always practical to buy, wrap and post a gift yourself.
As you move through checkout, you’ll be given the option to add gift wrap from our selection.
Yes. Gifts are sent with a delivery note only — no prices are shown in the parcel.
Invoices are emailed directly to the person who placed the order.
Yes. If you’d like us to delay dispatch, please add the requested date or timing in the Notes section at checkout.
Yes. We offer a selection of birthday cards and blank cards.
We accept Visa, MasterCard, American Express, Klarna, Clearpay and PayPal.
If a product requires or includes batteries, this will be clearly stated in the product details.
Some items include a manufacturer’s guarantee. Where applicable, this will be marked within the product details.
Delivery, Returns & Customer Support
Our most up‑to‑date delivery options and returns policy are explained in full on our dedicated page.
We take great pride in the products we sell and in our service.
- Email: sales@zanypig.co.uk
- Phone: 01778 422031
We’re always open online, but there may be times when we’re busy packing and despatching orders.
If you’re struggling to log in and have already tried resetting your password, please contact us.
Safety, Privacy & Website Use
All items comply with EN71 European Toy Safety regulations.
We provide age guidance as a helpful recommendation, but it should not replace your own judgment.
We comply fully with WEEE legislation and recycle packaging wherever possible.
We only use your details to contact you with news and exciting ranges from time to time.
We use cookies to make visiting our website as easy as possible.
You can sign up by entering your email address in the newsletter section at the bottom of the homepage.
Still need help or have a question?
- Email: sales@zanypig.co.uk
- Phone: 01778 422031
