Delivery, Returns & Refunds — Clear, Fair & Hassle‑Free
We know how important it is that your order arrives safely, on time, and exactly as expected.
And if something ever goes wrong, we promise to deal with it quickly, professionally, and with genuine care.
This page explains how delivery works, what happens if there are delays, and how returns and refunds are handled.
Our goal is simple: to give you complete confidence that you’re dealing with a professional, trustworthy company.
Full Delivery, Returns & Refund Information
Select any section below to expand and view the complete details.
Delivery Options
We provide flexible delivery options to cater to your needs:
Standard Delivery
- Free for orders over £50.
- £3.85 for orders under £50.
- Orders placed before 1 p.m. are dispatched the same day.
- Delivery is estimated within 2–3 working days.
- This is not a guaranteed service.
Next Day Delivery
- £4.85 per order.
- Orders placed before 1 p.m. are dispatched the same day.
- Delivery is estimated within 1–2 working days.
- This is not a guaranteed service.
Guaranteed Next Day Delivery (DPD)
- £7.99 for Zone 1 – UK Mainland.
- £11.50 for all other UK zones.
- Orders placed by 1 pm will arrive by 1 pm the next working day.
- No weekend or bank holiday delivery.
Important Notes
- Orders placed after 1 pm dispatch the next working day.
- Friday after 1 pm dispatches Monday.
- Bank holidays extend delivery timeframes.
- UK delivery only.
Deadline Orders
If your order must arrive by a particular date or time, please select our Guaranteed Next Day Delivery service.
Late Delivery Policy
We use Evri for parcel delivery, and their terms define when a delivery is classed as “late”:
- Standard Delivery: Late if delivered more than 5 working days after the estimated timeframe.
- Next Day Delivery: Late if delivered more than 3 working days after the estimated timeframe.
- Guaranteed Next Day: Late if not delivered by 1 pm the next working day.
Refunds or replacements for delayed deliveries are issued only if Evri confirms the parcel is lost or damaged.
Customer Rights for Late Delivery
Under UK law, if delivery exceeds 30 days from the order date without prior agreement, you may cancel and request a full refund.
Delivery Liability
We use trusted third‑party couriers. Once your parcel is handed over, responsibility for delivery timescales rests with them.
Tracking
- Evri tracking numbers are typically 16 characters.
- Calling card references are 8 digits.
If the courier confirms your parcel was lost or damaged, we will offer a refund or replacement.
Secure Location Deliveries
If you request a parcel to be left in a safe place, delivery is considered complete once the courier confirms it.
Packaging Policy
- We use eco‑friendly packaging wherever possible.
- We reuse third‑party packaging to reduce waste.
Returns & Refunds
You may return your order within 30 days of delivery.
Conditions
- Items must be new, unopened and resalable.
- Original packaging and seals must be intact.
PayPal refunds exclude original PayPal fees.
Damaged or Faulty Items
If an item arrives damaged or faulty, please contact us within 3 days with photos and a description.
Returning Items
- Use a recorded delivery service.
- Return postage is the customer’s responsibility unless the item is faulty.
Alternative Dispute Resolution (ADR)
If we cannot resolve a complaint directly, you may pursue ADR through a recognised UK provider.
Contact Us
- Email: sales@zanypig.co.uk
- Phone: 01778 422031
