Zanypig Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.zanypig.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
|“Account”||means an account required to access and/or use certain areas and features of Our Site;|
|“Cookie”||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and|
|“Cookie Law”||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;|
- Information About Us
Our Site is owned and operated by Zanypig, a Limited company registered in England under company number 11560093.
Registered address: 48 North Road, Bourne, Lincolnshire, PE10 9BT.
Data Protection Officer: Mrs Victoria Youll.
Email address: [email protected].
Telephone number: 01778 422031.
- What Does This Policy Cover?
- What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
- What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- The right to access the personal data we hold about you. Part 13 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
- The right to access the personal data we hold about you. Part 13 will tell you how to do this.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We would welcome the opportunity to resolve your concerns ourselves, so please contact us first, using the details in Part 15.
- What Data Do You Collect and How?
|Data Collected||How We Collect the Data|
|Identity Information including name, title, date of birth, gender||When you place an order, we will request certain information to complete the order.|
|Contact information including address, email address, telephone||When you place an order, we will request certain information to complete the order.|
|Payment information including, payment method, credit card details||When you place an order, we will request certain information to complete the order.|
|Profile information including preferences, interests, login details, purchase history.||When you place an order, we will request certain information to complete the order. Or when you create an account.|
|Technical information including IP address, browser type and version, operating system.||When you place an order, we will request certain information to complete the order. Or when you create an account. We also collect this data when you first arrive at our web site, via google analytics, and statcounter analytics.|
|Data from third parties including payment transactions, payment approval, contact information||When you place an order, we will request certain information to complete the order.|
|Technical information, relating to fraud prevention, this includes IP address, device, contact information, Geo location, order history, carrier proof of delivery (signature, photograph)||When you place an order, we will collect certain information in relation to Return Policy Fraud (INR – Item Not Received, DNR – Did Not Receive)|
- How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will OR may use your personal data, and our lawful bases for doing so:
|What We Do||What Data We Use||Our Lawful Basis|
|Contact details to speak with you, to let you know when your order has been dispatched, for example||Identity Information.||We cannot process your order without knowing where to post your items and who to contact about the items.|
|Using your payment card details to charge you for your order.||Payment information.||The basis for this processing will be that it is necessary for the purpose of entering into a contract with you or fulfilling a contract which we have entered into.|
|Providing and managing your access to Our Site.||Profile information.||To achieve our aim of ensuring our website and services are operated as effectively as possible.|
|Personalising and tailoring your experience on Our Site.||Profile information.||To achieve our aim of ensuring our website and services are operated as effectively as possible.|
|Administering Our Site.||Identity Information, Contact information, Profile information, Technical information||To achieve our aim of ensuring our website and services are operated as effectively as possible..|
|Supplying our products AND services to you.||Identity Information, Contact information, Payment information, Profile information, Technical information .||The basis for this processing will be that it is necessary for the purpose of entering into a contract with you or fulfilling a contract which we have entered into.|
|Managing payments for our products AND services.||Identity Information , Contact information , Payment information, Technical information.||The basis for this processing will be that it is necessary for the purpose of entering into a contract with you or fulfilling a contract which we have entered into.|
|Personalising and tailoring our products AND services for you.||Identity Information, Profile information.||To achieve our aim of ensuring our website and services are operated as effectively as possible.|
|Communicating with you.||Contact information.||We cannot process your order without knowing where to post your items and who to contact about the items.|
|Supplying you with information by email AND/OR post that you have opted-in-to (you may opt-out at any time by unsubscribing from our mailing list.||Identity Information, Contact information.||The basis for this processing will be that you have provided your specific consent to it. If you are an existing customer, we may carry out this processing, but you will have the ability to opt out of this at any time, including when you create an account or otherwise sign up with us. The basis for this processing will be that it is necessary for our legitimate interest in ensuring that you are aware of the full range of products and services which we offer.|
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email OR telephone OR text message OR post with information, news, and offers on our OR products OR services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
- How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
|Type of Data||How Long We Keep It|
|We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, HMRC, accounting or reporting requirements.||This means that we retain your data for 7 years from the last date on which you logged onto our website unless we believe it is necessary to apply a different retention period.|
|Payment information including card details, bank account details||We do not hold any card details, this is held by the card processing company and this information is taken when you choose which payment gateway to complete the payment with, for example PayPal, VISA, Klarna, ClearPay|
|Technical information including IP address, browser type, operating system, Geo Location||We will hold this for a period of three months from the date of you accessing our website. In relation to Return Policy Fraud (INR – Item Not Received, DNR – Did Not Receive); we will retain this information for the maximum period allowable under the applicable country laws. In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. If, for any reason, you cease to be a customer of the company, we will retain and securely destroy your personal information in accordance with applicable laws and regulations.|
- How and Where Do You Store or Transfer My Personal Data?
We will only store your personal data OR store some of your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
- procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
- Do You Share My Personal Data?
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
- How Can I Control My Personal Data?
- In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and, at the point of providing your details and by managing your Account).
- You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
- Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee of £100 may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
All Cookies used by and on OurSite are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop-up at the bottom of your screen requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling usto provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The following first-party Cookies may be placed on your computer or device:
|Name of Cookie||Purpose||Strictly Necessary|
|__stripe_mid||Stripe sets this cookie cookie to process payments.||Yes|
|__stripe_sid||Stripe sets this cookie cookie to process payments.||Yes|
Our Site uses analytics services provided by Google Analytics, Statcounter. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through it.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie||First / Third Party||Provider||Purpose|
|_ga||Third||The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.|
|_gid||Third||Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.|
|_gat_UA-161398467-1||Third||A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.|
|_gat_gtag_UA_161398467_1||Third||Set by Google to distinguish users.|
|sc_is_visitor_unique||Third||Statcounter||StatCounter sets this cookie to determine whether a user is a first-time or a returning visitor.|
|is_unique||Third||Statcounter||StatCounter sets this cookie to determine whether a user is a first-time or a returning visitor and to estimate the accumulated unique visits per site.|
|is_visitor_unique||Third||Statcounter||StatCounter sets this cookie to determine whether a user is a first-time or a returning visitor.|
|CONSENT||Third||YouTube||YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.|
|mailchimp_landing_site||Third||MailChimp||The cookie is set by MailChimp to record which page the user first visited.|
|_cf_bm||Third||Cloudflare||This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.|
|_fbp||Third||This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.|
|Fr||Third||Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.|
|NID||Third||NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads.|
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Mrs Victoria Youll):
Email address: [email protected].
Telephone number: 01778 422031.
Postal Address: 48 North Road, Bourne, Lincolnshire, PE10 9BT.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.